FREQUENTLY ASKED QUESTIONS

Welcome to the Mike's Pawn Shop FAQ page. Below you will find answers to the most common questions regarding our products, shipping, orders, returns, and payment options.

GENERAL QUESTIONS

Where is Mike's Pawn Shop located? Our physical store is located at 11618 Southwest Fwy, Houston, TX 77031, United States.

What are your customer support hours? Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM (EST). We are closed on weekends and public holidays.

How can I contact customer support? You can reach us by email at support@mikespawnshop.store or call us directly at +1 281-568-7704 during our standard support hours.

SHIPPING AND DELIVERY

Do you offer free shipping? Yes, we offer free standard shipping on all orders delivered within the continental United States.

Where do you ship? We ship to physical street addresses within the United States. We do not ship internationally or to P.O. Boxes, APO, FPO, or DPO military addresses.

What is your order processing and delivery time? Orders are processed within 1 to 2 business days (Monday to Friday). The standard shipping transit time is 3 to 5 business days. The total estimated delivery time is 4 to 7 business days.

How do I track my order? Once your package is packed and shipped, we will send a shipping confirmation email containing your tracking number and a link to trace your delivery.

ORDERS AND PAYMENTS

What payment methods do you accept? We accept major credit cards and payment methods including Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, and Google Pay.

What currency are your prices in? All prices listed on mikespawnshop.store are strictly in United States Dollars (USD).

Can I cancel or change my order address after placing it? If you need to change your address or cancel an order, please contact us within 2 hours of placing the order. Once an order enters the shipping process, changes cannot be made.

RETURNS AND REFUNDS

What is your return policy window? We offer a 30-day return policy, meaning you have 30 calendar days after receiving your item to request a return.

Are there restocking fees on returned items? No, we do not charge any restocking fees ($0.00) on returned products.

Who pays for return shipping? If the return is due to our error (defective or incorrect item), we provide a prepaid shipping label at no cost. If the return is due to customer remorse or change of mind, the customer pays the actual return shipping cost.

How long does it take to receive a refund? Once we receive and inspect your returned item at our Houston facility, approved refunds are processed immediately. The credit will reflect on your original payment method within 3 to 5 business days.

CONTACT INFORMATION

Business Name: Mike's Pawn Shop
Email Address: support@mikespawnshop.store
Phone Number: +1 281-568-7704
Physical Address: 11618 Southwest Fwy, Houston, TX 77031, United States
Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)