Refund policy

At Mike's Pawn Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to help.

30-Day Return Policy

We accept returns within 30 days of the delivery date for eligible items.

To qualify for a return, the item must:

Be in its original condition.
Be unused or show only normal inspection.
Include all original accessories, packaging, manuals, and documentation (if applicable).
Not be damaged due to misuse, neglect, improper installation, or unauthorized modification.

Non-Returnable Items

For safety, legal, and hygiene reasons, the following items are generally not eligible for return unless they arrive damaged or defective:

Firearms and ammunition (where prohibited by law)
Special-order or custom items
Gift cards
Clearance or final sale items
Products damaged by improper use or accidental damage after delivery

Certain products may also be subject to manufacturer warranty terms.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery so we can evaluate the issue and provide a suitable solution.

Photos of the product and packaging may be requested to help process your claim.

How to Start a Return

To request a return, please contact our customer support with your order number and the reason for the return.

Mike's Pawn Shop

Address: 11618 Southwest Fwy, Houston, TX 77031, USA
Phone: (281) 568-7704
Mail: support@mikespawnshop.store

If your return is approved, we will provide return instructions. Items returned without prior authorization may not be accepted.

Return Shipping

If the return is due to our error (incorrect, damaged, or defective item), we will cover the return shipping cost.
For all other approved returns, the customer is responsible for the return shipping charges unless otherwise stated.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 7 business days.

Depending on your bank or credit card provider, it may take additional time for the refunded amount to appear in your account.

Exchanges

We replace items only if they are defective, damaged, or if the wrong item was shipped. If you need an exchange, please contact our customer support for assistance.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow our return process.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us: