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    Refund policy

    At Mike's Pawn Shop, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we are here to help. This policy outlines our guidelines and procedures regarding returns, exchanges, and refunds.

    1. Return Window

    • You have 30 calendar days from the date your package is delivered to request a return.

    • If 30 days have passed since the delivery date, unfortunately, we cannot offer you a refund or exchange.

    2. Return Eligibility & Product Condition

    To be eligible for a return, the item must meet the following criteria:

    • The item must be in the same condition that you received it (unused, unworn, and unaltered).

    • It must be in its original packaging along with all included accessories, manuals, tags, and documentation.

    • Proof of purchase (such as your order confirmation email or invoice) is required.

    Non-Returnable Items:

    • Final sale or clearance items.

    • Gift cards.

    • Items damaged due to customer misuse, modification, or improper handling.

    3. How to Initiate a Return

    To start a return process, please follow these steps:

    1. Contact our customer support team via email at support@mikespawnshop.store with your Order ID and reason for return.

    2. If your return is accepted, our support team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where and how to send your package.

    3. Items sent back to us without first requesting a return will not be accepted.

    4. Return Shipping Costs & Restocking Fees

    • Defective or Incorrect Items (Merchant Fault): If the return is due to our error (e.g., you received a defective, damaged, or incorrect item), Mike's Pawn Shop will provide a prepaid return shipping label at no cost to you.

    • Customer Remorse / Change of Mind: If you are returning an item due to change of mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for paying the actual return shipping costs.

    • Restocking Fee: We do NOT charge any restocking fees ($0.00) on any returned items.

    5. Inspection & Refund Process

    1. Inspection: Once your return is received at our Houston location, our team will inspect the item within 2 business days.

    2. Notification: We will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected based on item condition.

    3. Refund Issuance: If approved, your refund will be processed immediately. A credit will automatically be applied to your original payment method (Credit Card, Debit Card, etc.) within  5 business days, depending on your card issuer's policies.

    6. Exchanges

    We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the exact same model, please email us at support@mikespawnshop.store.

    7. Late or Missing Refunds

    If you haven’t received a refund after 5 business days of approval:

    1. Check your bank account or payment provider statement again.

    2. Contact your credit card company or bank; it may take some time before your refund is officially posted.

    3. If you’ve done all of this and still have not received your refund, please contact us at support@mikespawnshop.store.

    8. Contact Information

    For any questions or concerns regarding returns and refunds, please contact our support team:

    • Business Name: Mike's Pawn Shop

    • Email Address: support@mikespawnshop.store

    • Phone Number: +1 281-568-7704

    • Physical Address: 11618 Southwest Fwy, Houston, TX 77031, United States

    • Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)